FAQ

 

How much does shipping cost? 

Shipping is FREE for satchels up to 5 Kg and orders over $150 that are kept. 

You may however want your parcel delivered faster- If so, we use Toll priority (express under 3 Kg) which is $15. Please note, we cannot deliver our Toll parcels to a PO Box.

Please note that if you decide to return your item, you will not be refunded for shipping costs. 

What if my parcel is more than the 5Kg satchel? 

Not a problem! We will give you an estimated quote via email once your order comes through. 

Can I collect from the store? 

Yes! Just click 'local pick up' at the checkout. 

Do you post overseas? 

We don't normally post items overseas but please email if you have a specific request. 

What happens if i don't like my purchase once it arrives? 

* Please notify the store within 48 hours of receiving goods- email hello@hipdigsstyle.com

*The store will advise on further instructions eg. sending item back to store

*Once item is returned in original condition a refund/ exchange will be issued (on approval by the store)

*Any returns not notified within the 48 hour time frame but within seven days of purchase will be subject to store credit only.

*Refund/store credit will not be issued if we have not been notified within seven days of receiving goods.

Goods must be returned immediately in their original, unworn resalable condition including tags. are subject to approval on receiving back in store. If there is make-up/ tan/ deodorant on the clothing, Hip Digs has the right to refuse the refund.

There is no exchange or refund on sale items.

What happens if I like a product but want more information about it? 

Easy! Just send us an email or call the store and our staff will be to happy to help. Want more images of a product? Just email and we'll send them through! hello@hipdigsstyle.com