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Hip Digs

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FAQ

 

How much does shipping cost? 

Shipping is FREE for satchels up to 5 Kg.

You may however want your parcel delivered faster- If so, we use Toll priority (express under 3 Kg) which is $15. Please note, we cannot deliver our Toll parcels to a PO Box.

What if my parcel is more than the 5Kg satchel? 

Not a problem! We will give you an estimated quote via email once your order comes through. 

Can I collect from the store? 

Yes! Just click 'local pick up' at the checkout. 

Do you post overseas? 

We don't normally post items overseas but please email if you have a specific request. 

What happens if i don't like my purchase once it arrives? 

You just need to contact us as soon as you receive your goods and send the item back to us within 24 hours after receiving. You must ensure items are sent back in their original unused condition with tags attached. We will not issue a refund if the product has been used/worn. Once we receive the goods we will issue a refund- you will be sent an email confirmation once the refund has been made. 

What happens if I like a product but want more information about it? 

Easy! Just send us an email or call the store and our staff will be to happy to help. Want more images of a product? Just email and we'll send them through! hello@hipdigsstyle.com

 

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