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Hip Digs

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Returns and Refunds Terms and Conditions

Thank you for supporting a small Australian family owned business. We truly hope you are thrilled with your purchase. We are always very happy to help with further information, photos etc. via email 

Damaged or Faulty Goods

If you receive an item that has been damaged during shipping, please email the store with images within 24 hours of receiving the damaged goods. The item will need to be returned unless specified, and a replacement/refund will be organised for you with no added expense. 


If you believe an item has a flaw, please email the store with images of the item. We will then advise further action which may include local repairs or a replacement, not necessarily a refund.  Hip Digs thoroughly check each item and photograph before sending to ensure your item is received in excellent condition. 

Change of Mind on Goods

* All returns must notify the store within 48 hours of receiving goods- email

*The store will advise on further instructions eg. sending item back to store

Address: Hip Digs 352 Banna Avenue Griffith NSW 2680

*Once item is returned in original condition a refund/ exchange will be issued (on approval by the store)

*Any returns not notified within the 48 hour time frame but within seven days of purchase will be subject to store credit only. 

*Refund/store credit will not be issued if we have not been notified within seven days of receiving goods. 

Goods must be sent back within 48 hours (a tracking number must be provided in this time) in their original, unworn resalable condition including tags. are subject to approval on receiving back in store. If there is make-up/ tan/ deodorant on the clothing, Hip Digs has the right to refuse the refund. Furthermore if the item has not been sent within the 48 time frame, you will be subject to store credit only. 

Please note items returned without return authorisation or outside time frame will be returned to sender

Please note, shipping costs incurred to Hip Digs will not be refunded if you return your purchase. 

There is no exchange or refund on sale items.

Full price Items purchased within promotion on price, are only subject to Store credit or exchange

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